ZenTEST Labs performs independent Process and Software Project consultancy assignments primarily with your product/project development groups and their immediate interfaces. We analyze your processes and practices with a view to enhance effectiveness. Our assessments are conducted in the spirit of “continuous business improvement” than mere compliance to standards. Our assessment approach ensures involvement of employees at all levels and tries to cover end-to-end Projects and Functions rather than a site or geography.
Detailed roadmap to get to a desired level of process maturity
Score Card definition and implementation for a Project, a Function or a Business Unit
Align Business Goals and Priorities to Quality objectives and Metrics
Create awareness around Measurements and Metrics
Select necessary tools, get meaningful data, analyze and roll-up the data
Benchmark services for ROI, define consistent reporting, right SLAs from internal groups, clients and suppliers
Score Card definition and implementation
We help you select the right QMS for your business.
We help you deploy and customize QMS, facilitate change to create buy-in and offer training.
We create a framework of continuous process improvement for measurable results.
Client Benefits
Significant cost savings and additional revenues through enhanced processes
Short and mid-term recommendations to improve Process & Product quality
Building of quality culture within the organization for the long haul.
Customer Satisfaction Survey (CSS)
Being in the business of providing consultancy and process roadmap to many software companies, we understand this requirement at a deep level. We have pioneered a system which ensures that software companies understand Key Satisfaction Indicators (KSI) at product, service and misc. levels to ensure client satisfaction, growth and retention.
Our approach is defined under 4 phases
Phase1: Taking Client requirement/Feedback. Working on (KSI), keeping customer mindshare as key reference. Designing template based on the same ensuring simplicity in data capturing, assimilation and analysis.
Phase 2: Client Satisfaction survey execution which could be at personal levels or via phone or mail.
Phase 3: Data assimilation, inference and analysis.
Phase 4: Client presentation with consulting on (KSF) Key Success Factors.
We also consider outside consultancy at Process Framework Implementation (PFI) which would result in time bound rigorous implementation of system which will quickly lead to desired results.
Client Benefits
Knowing true feel of client requirement
Early analysis of market trend for future releases.
Understanding key (CSI) customer satisfaction indicators for better service.
Process Training Services
We structure an organization-wide, scalable Process Training Program and help you define your training program’s ROI that allows you to measure training effectiveness.
We offer training on process writing. Some of our topics of expertise include defining processes for software quality assurance (SQA), software engineering process group (SEPG), how to structure, build, and deploy a good quality management system (QMS), Knowledge Management (KM), Earned Value Analysis and Goal Questions Metric (GQM) techniques.
Client Benefits
Training program institutionalized for a positive business impact and building intellectual capital.
Bring about a cultural change with training seen as a complete solution.
Training investments translating to better people retention as training translates to career growth.
Use of innovative training methods such as WBT/CBT translating to direct cost saving.
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